Frontline HR Hub

HR for Our Teams HR help for work at every Northstar location Hourly employees at Northstar stores, plants, and other sites can use this hub to find guidance and the right place to get help. Northstar is a fictional multi-location employer. Local rules and available support can vary; check the current source for your location before acting. Go to what you need Choose a topic to see the next step and the app or source that handles it. Key Policies Find plain-language pointers to current workplace policies. Time Off Check location guidance and prepare a leave request. Benefits Find where to check benefits options and eligibility. Career Ladder Explore example frontline role steps and current openings. Your HR Contact Find the configured support route for your location. Raise a Concern Review the steps and use the configured reporting route. Apps that handle the work Northstar example These app names describe where tasks may be handled when the relevant Northstar connection is set up. If you cannot find the right route, ask your location's HR contact. Policy Hub Find current published policies and check their scope and effective date. Leave Management Use the configured process to review or submit a leave request. Benefits Management Review the benefits information and tasks available to you. Job Board Search current internal openings when listings are connected. Skills & Credentials Check available learning and role-related development information. Speak Up Use the configured route for workplace concerns. What HR can help with People Operations can help employees locate policy, time-off, and benefits guidance and identify the right route for a question. Use the current policy or app for decisions and transactions; this hub does not determine eligibility, approve requests, or replace an official policy. For a question about how guidance applies at your location, start with the published local HR contact route. Share the topic and the source you checked. Keep sensitive personal details out of a general message. Key Policies in Plain Language Use this page to find the right policy This is a plain-language guide to policy topics, not a replacement for the current policy. Requirements can depend on location, role, and the policy's scope. Check the published record in Policy Hub before acting. Topics to look up in Policy Hub Open the current record that matches your location and question; do not rely on a summary when the exact rule matters. Phones and devices Look up the current guidance for personal phones and other devices while working. Check which work areas or tasks the policy covers. Review any role-specific instructions in the current record. Attendance Find the current instructions for reporting an absence, lateness, or a schedule issue. Check the approved reporting route and timing in the policy. Ask your location's HR contact if you cannot identify the applicable record. Breaks Check the guidance that applies to your location and role. Read the current policy and any location-specific instructions. Do not assume a general summary covers every work arrangement. Conduct Find the current standards for respectful and appropriate workplace conduct. Check the policy's scope and effective date. Use the approved reporting route if you need to raise a concern. Current published policies If you cannot find the applicable policy Ask your location's HR contact to help identify the right record. The current published policy is the authoritative source. Name the topic and your work location. Mention the Policy Hub record or term you already checked. Share sensitive details only through an appropriate channel if requested. Time Off at Your Location Check your location's current time-off guidance Time-off amounts, eligibility, request instructions, and any blackout periods depend on the applicable current policy and your situation. This fictional example does not state amounts or guarantee approval. Check Policy Hub and follow the request route the current guidance identifies. Prepare before you request time off Use the applicable policy first, then follow its instructions. Find the applicable guidance In Policy Hub, open the current time-off record and check its scope, definitions, and effective date. Note the dates Write down the date or date range related to your question. Include dates in a general inquiry only when they help explain what you need. Check location instructions Look for any location-specific blackout periods, request rules, or timing requirements stated in the current guidance. Use the stated request route If the policy directs you to Leave Management, use that app to follow the configured process. A submitted request is not approved until the process confirms its status. Time-off policy source Need help finding the request route? Ask your location's HR contact to point you to the current instructions. Identify the time-off topic and the guidance you checked. Do not treat a request as approved until Leave Management or the applicable process confirms it. Keep sensitive personal details out of general contact messages. Benefits for Hourly Employees Check the plan information for your situation Benefits eligibility may depend on hours worked and the current Northstar plan terms. This fictional sample does not provide an hours threshold or promise eligibility. Use Benefits Management and the current plan information to check the options available to you. Find your benefits information Review the current plan terms Use the published plan information to check definitions, eligibility rules, and any conditions that apply. Check Benefits Management Open the app to review the benefits tasks and options available through the configured Northstar process. Ask about information you cannot locate Contact your location's HR route with the topic and the plan information you already checked. Published benefits guidance Eligibility is confirmed through current sources This hub cannot determine an individual's eligibility. Check the current plan terms and any hours-worked rules they specify. Use Benefits Management for the configured benefits process. Ask your location's HR contact where to find guidance if the app or plan information is unclear. Frontline Career Ladder Explore an example frontline career path Associate to shift lead to manager is an illustrative Northstar career path, not a promise of promotion or a complete list of roles. Current qualifications, selection criteria, and openings depend on the role and location. Check the current role guidance and speak with your manager about development steps. Example role progression Responsibilities may grow at each step. Current Northstar role guidance determines qualifications and selection criteria. Associate Learn the role's day-to-day work, follow applicable safety and service procedures, and build skills used on the team. Associate, with guidance from the manager Shift lead Coordinate work during a shift, support associates, and communicate issues to the manager. Shift lead, in coordination with the manager Manager Lead a location team, coordinate operational priorities, and support employee development. Current internal opportunities Plan a development conversation Use current role information rather than assuming a step is automatic. Ask your manager which skills are important for the next role at your location. Check Skills & Credentials for available learning or qualification information when connected. Search Job Board for current openings and read each posting's requirements. Your HR Contact Use the published contact route for your location Northstar's fictional example does not include verified location contacts. Before publication, configure and verify the appropriate contact route for each participating location. Use that published route and share the topic and what you need help finding. Location HR contacts Use the verified contact for your location Location HR contact People Operations Write a clear inquiry Give enough context to route your question while keeping general messages appropriately scoped. Include Name the topic and say what information you need. The policy, benefits, or time-off topic. The page or record you already checked. Relevant dates, only when they help explain the question. Keep private Use an appropriate channel for sensitive information. Do not put sensitive personal details in a general message. Share additional details only when requested through an appropriate channel. What People Operations can help with People Operations can help locate or route policy, benefits, and time-off questions. Use the verified local contact method published for your location. If a question concerns a specific policy, include its title or the section you checked. This page does not replace the current policy or determine an individual request. Raise a Concern Use the configured Speak Up process Use Speak Up for concerns covered by Northstar's configured reporting process. The current process explains how information is handled and what follow-up may be possible. This fictional sample does not promise confidentiality, a response time, or a particular outcome. Confirm the approved route and current reporting guidance before publication. Prepare to raise a concern State the concern clearly Describe the issue in a short, factual sentence and identify the relevant policy or topic if known. Separate what you observed Distinguish what you directly saw or heard from what someone else reported or what you inferred. Add relevant context Note dates, locations, and people or records involved only when known and relevant. Use the approved route Follow the current Speak Up instructions. Keep supporting information in approved channels; do not alter records or circulate sensitive information outside them. Non-retaliation and follow-up Check Northstar's current published non-retaliation wording before relying on it. Review the current reporting and non-retaliation policy in Policy Hub. Use the Speak Up process instructions to understand what happens after a report is made. Do not assume confidentiality, a response time, or an outcome unless the current process states it. Current conduct and reporting policies