Use the published contact route for your location
Northstar's fictional example does not include verified location contacts. Before publication, configure and verify the appropriate contact route for each participating location. Use that published route and share the topic and what you need help finding.
Location HR contacts
Write a clear inquiry
Give enough context to route your question while keeping general messages appropriately scoped.
Include
Name the topic and say what information you need.
- The policy, benefits, or time-off topic.
- The page or record you already checked.
- Relevant dates, only when they help explain the question.
Keep private
Use an appropriate channel for sensitive information.
- Do not put sensitive personal details in a general message.
- Share additional details only when requested through an appropriate channel.
What People Operations can help with
People Operations can help locate or route policy, benefits, and time-off questions.
Use the verified local contact method published for your location.
If a question concerns a specific policy, include its title or the section you checked.
This page does not replace the current policy or determine an individual request.