The AI Agents Already Inside MangoApps
The AI Platform for the Frontline Workforce · AI built into every workflow, not bolted on
Each agent is one capability inside a job MangoApps completes end to end. Browse by team, or start from the job. Every agent ships with the governance built in.
START WITH A JOB
Start with a job
Three jobs MangoApps completes end to end. Every agent in the library below is one capability inside a job like these.
Frontline Execution
An HQ directive lands as correctly assigned, verified work at every location and shift, and exceptions reach an owner before the day slips.
Service Desk resolution
A request is triaged, answered from your own knowledge base, and resolved or routed to the person who owns it, with the record kept.
Scheduling
A schedule is built against skills, availability, and labor rules, and an uncovered shift is filled before it hurts coverage.
AI-FIRST SOLUTIONS
Twenty-two AI solutions that finish the work
Each one watches for the work that needs doing, does it, and tells you what it did. You pick how much it handles on its own: off, approve each action, or run automatically.
AI Shift Manager
The autonomous closer for shift coverage. Watches for uncovered shifts, ranks eligible workers, fills or offers. Hero metric: unfilled-shift rate → ~0.
AI Employee Service Desk
The autonomous closer for routine tickets. KB deflection, 19-category triage, confidence-gated auto-resolve. Hero metric: % auto-resolved.
AI Onboarding
The autonomous setup loop for every accepted offer. Plans built, tasks assigned, training scheduled, nudges sent. Hero metric: Day-1 readiness %.
AI Recruiter
The autonomous closer for the hiring funnel. Screens candidates, schedules interviews, nudges hiring managers. Hero metric: open roles.
AI Performance Cycle
The autonomous closer for review season. Launches review cycles, moves reviews off inactive reviewers, reminds reviewers before the due date and compiles each completed review's summary. Hero metric: reviews complete %.
AI Training Coordinator
The autonomous closer for required-training completion. Assigns, nudges, escalates lapses. Hero metric: completion rate.
AI Comp Reviewer
The autonomous closer for compensation recommendations. Drafts proposals, routes approvals, surfaces band drift. Hero metric: pending recommendations.
AI Leave Coordinator
The autonomous closer for the PTO queue. Checks eligibility, suggests coverage, routes approvals. Hero metric: pending requests.
AI Timekeeper
The autonomous closer for payroll-ready timesheets. Flags anomalies, nudges employees, routes adjustments. Hero metric: timesheets pending.
AI Attendance Monitor
The autonomous closer for attendance variance. Detects patterns early, prompts manager check-ins, escalates breaches. Hero metric: attendance variance %.
AI Skills Tracker
The autonomous closer for credential renewals. Detects expiring certs, flags role-gap exposure, schedules renewals. Hero metric: certs expiring (90d).
AI Meal Compliance Monitor
The autonomous closer for meal-period exposure. Detects non-compliance patterns, flags waiver risk, escalates exposure. Hero metric: pattern flags (30d).
AI Procurement Co-pilot
The autonomous closer for the purchase-request queue. Drafts and submits requests from a sentence, and can auto-approve small purchases and chase stalled approvals when turned on. Hero metric: procurement activity (30d).
Mango CS
The watch on portfolio health. Component-scores accounts and surfaces at-risk accounts and expansion candidates; briefings are generated on the account page. Hero metric: accounts needing attention.
AI Inspections
The autonomous closer for inspection backlog. Detects overdue inspections, nudges assignees, escalates stalls. Hero metric: on-time inspection rate.
RFP Desk AI
Two paired agents for the bid desk. Assesses inbound RFPs against your capability profile, then drafts from approved answers. Every change to your content asks first.
Leader Rounds AI
The read-only assistant for leader rounding. Answers due lists, coverage rollups, and stoplight ledger queries. Five read-only tools — a sixth for team conversations while they are on — zero writes, scoped to your visibility.
Frontline Execution AI
The HQ-to-field execution agent. Returns a worker's ranked day, a district lead's coverage rollup, and an audience workload preview before a launch. Hero metric: on-time completion rate.
Safety Hub AI
The autonomous closer for incident investigation — off by default, notify-only. Thirty-one tools across incidents, permits to work, contractor clearance, and emergency-alert muster. Hero metric: mean time-to-close (days).
Power Tables AI
The query layer over database-scale tables. Filtered counts, sums, and averages computed in Postgres, plus which entities beat or missed target. Hero metric: share of data questions answered without opening the grid.
Start With The Team That Feels The Pain
Each group gets agents tuned to the work they repeat every week, from HR questions and IT tickets to shift coverage, inspections, contracts, and revenue operations.
HR & People Operations
Deflect HR questions, guide onboarding, speed recruiting, support compensation reviews, and keep employee records clean. 23 HR & talent agents.
IT & Service Desk
Deflect routine tickets, automate password help, answer asset questions, and govern admin operations. 9 IT agents.
Frontline & Operations
Cover shifts, run inspections, manage safety, handle attendance, support field crews, and keep work moving from mobile. 14 frontline agents.
Communications & Knowledge
Draft, translate, publish, search, summarize, and make knowledge easier to find across every channel. 10 comms & knowledge agents.
Customer Success & Spend
Surface account health, prepare renewals, read workforce sentiment, and track expenses. 4 agents.
HR & Talent
Recruiting through retirement: the full employee lifecycle.
AI Recruiting
Candidate sourcing, screening, interview scheduling, offer management.
AI Benefits Assistant
Benefits Q&A, enrollment guidance, qualifying event surfacing.
HR Files AI
HR document search, version history and access counts, pending approvals and expiring files.
Skills & Credentials AI
Skill inventory, cert expiration tracking, skill-role matching.
AI Headcount Planner
Plans, variance, budget burn and pending positions in chat — plus a confirmed position request that enters the approval queue.
Talent Hub AI
Read-only hiring analytics in chat — pipeline summary, open positions, hiring metrics and source effectiveness.
AI Candidate Assistant
Candidate-side workflows for status visibility and profile completion, measured through candidate feedback.
AI Background Checks
Multi-vendor orchestration, real-time status, compliance gap detection.
AI Interview Hub
Looks up upcoming and past interviews and scorecard status, and publishes your interview availability.
AI Job Board
Posting generation, multi-channel distribution, inclusive language review.
Skill Swap AI
Internal mentorship and skill-aware matching. Significantly lower internal development cost.
OKR AI
Your OKRs, your team's, and the ones at risk, in chat; confirmed progress updates.
Practice Hub AI
Scenario search, rubric detail before you start, and your own attempt history. Read-only, and your scores stay yours.
Contests AI
Live standings, your rank and who you're chasing, prediction picks, and template launches — with every eligibility rule enforced.
IT & Service Desk
Ticket deflection, identity, infrastructure: the IT operating layer.
AI Employee Service Desk
AI intent detection, KB-grounded responses, confidence-gated auto-resolve.
Admin AI
The administrator's command center. Platform-wide Q&A, governed admin operations.
Workforce Bots AI
Custom workflow bots from descriptions. Deployment in minutes, governance inherited.
Power Tables AI
Filtered counts, sums, and averages computed server-side over tables that scale to millions of rows. 12 tools, 7 read and 5 confirmation-gated writes; off until an admin enables it.
App Builder AI
What your business built, whether it is healthy, and who changed it. Two writes, both confirmation-gated; nothing destructive.
Frontline & Operations
Built for the frontline, voice-friendly and multilingual: the rhythm of shift and field work.
AI Shift Manager
The autonomous closer for shift coverage. Sick-call coverage, open-shift claims, shift swaps and absence reports.
AI Receptionist
Answers your customers' calls, texts and chats, takes booking requests, and hands the hard ones to your dispatchers.
Leader Rounds AI
Rounding due lists, coverage rollups, stoplight ledger queries.
Frontline Execution AI
Ranked days, coverage rollups, gated campaign writes.
Safety Hub AI
Frontline incident reporting, near-miss intake, permit and contractor clearance, and muster status — thirty tools, six confirmation-gated writes, measured from your safety baseline.
Lone Worker AI
Surfaces overdue check-ins and unacknowledged SOS alerts, an alert's full escalation timeline, and responder-roster coverage — its one write action is confirmation-gated.
Meal Compliance AI
Meal-period attestation for California and select states. Audit-ready evidence.
AI Attendance
Conversational clock-in/out, variance surfacing, multi-channel capture.
Timesheets Agent
Hours, overtime and timesheet status in plain language; submit, recall and approve timesheets.
On-Call AI
Pager rotations, tier escalations, miss re-routing. Zero missed escalations.
AI Calendar Sync
Unified calendar awareness across Google, Outlook, platform-native scheduling.
Shift Feedback AI
Ratings, common tags and low-rated shifts in chat, plus your own feedback filed after you confirm.
Guest Pass AI
Visitor management with multi-channel check-in and instant host notification.
Appointment Scheduler AI
The host side of your booking pages — who booked you, what you're offering, and gated cancel and reschedule that email the invitee.
Compliance & Audit
SOP, policy, contracts, signatures: the work that has to be defensible.
Policy Hub AI
Policy summarization, regulatory translation, audit-ready attestation tracking.
Compliance Hub AI
Answers posture, coverage, evidence-gap, finding, risk register, and legal register questions for SOC 2, SOX, ISO 27001, HIPAA and ISO 45001 / 9001 / 14001 programs — 15 tools; adds, changes or retires a control, launches a campaign, or records a risk review or a legal evaluation, each through a confirmation-gated diff.
Surveys AI
Theme extraction, real-time sentiment, multilingual ingestion. Hours instead of weeks for insight.
Governance AI
Cross-app compliance surfacing, policy gap detection, continuous audit-readiness.
Communications & Knowledge
Authoring, knowledge retrieval, content surfaces: the comms operating layer.
Workspace AI
Team collaboration spaces: project context, action items, new-member ramp.
Recorder Agent
Screen recordings found by what was said in them; shared to chat or turned into a Training lesson after confirmation.
Reporting AI
Natural-language report generation, in-place refinement, scheduled distribution.
Muscle Memory AI
Ask what the business has learned and get the claim, its confidence, and its receipts — plus the manager curation loop in chat.
Customer Success, Sentiment & Finance
Renewals, workforce sentiment, expenses, payroll and purchasing.
Mango Signal AI
Engagement health, sentiment themes and at-risk segments — aggregated, never one person.
Mango Spend AI
Draft expense reports, approval queues, unpaid reimbursements — nothing submits until you confirm.
AI Procurement Co-pilot
Purchase requests from a sentence, status at a glance, optional auto-approval of small purchases.
Personal & Employee
Employee-facing agents: the surfaces individuals interact with directly.
Personal AI
Every employee's personal AI assistant. Answers about their own bookmarks, notes, drafts, tasks and inbox, plus their shifts, leave, pay, certifications and chats from the apps that own them.
Company Store AI
Employee perks ordering, returns and cancellations, and approving or declining held redemptions.
Classifieds AI
Internal classifieds: items for sale, lost-and-found, ride shares. Low-admin community surface.
Help And Admin Agents
Help agents answer questions. Admin agents can take approved action. The separation keeps guidance simple and higher-impact changes controlled.
App Builder AI
Built-app register, health, and audit trail, plus recent builds. Two confirmation-gated writes (enable / disable), and nothing it does deletes an app.
Search AI (Admin)
Zero-result searches, synonyms, promoted results and Search-as, with three confirmed writes.
Communications AI (Help)
Read-only answers on acknowledgement rosters, the comms calendar, and topic experts.
Communications AI (Admin)
Drafting and scheduling with a preview and explicit confirmation on every write.
Domain Agents: One Per App, Ready To Help
The bulk of the library is domain agents, one agent per app or workflow area, each familiar with the work employees already do there. Scheduling Agent can help with shift changes. Recruiting Agent can help move candidates forward. Forms Agent can turn a description into a usable form. Every action follows the user's existing permissions.
- Domain agents for every app: one per app or workflow area in the marketplace.
- Permission-aware: agents follow the calling user's role and access rights.
- Audit-ready oversight: usage, decisions, and outcomes stay reviewable.
- Composable via sub-agents: domain agents can delegate to each other for cross-app workflows.
Help Agents: Read-Only Documentation Agents
Help agents answer "how do I" and "what does this feature do" questions without touching live data. Currently shipping help agents cover the platform (Platform Help Agent), Drive (Drive Help Agent), Portals (Portals Help Agent), and Broadcasts & Alerts (Broadcasts & Alerts Help Agent). The Help vs Admin split is a deliberate architectural pattern. Read-only agents can never accidentally write.
- 4 read-only help agents: Platform, Drive, Portals, Broadcasts & Alerts.
- Grounded in approved sources: answers come from trusted product and help content.
- Safe by design: help agents answer questions without changing live settings or data.
- Easy to trust: employees can ask how-to questions without creating admin risk.
Admin Agents: Live Action Within Governed Guardrails
Admin agents take live action on behalf of administrators: disabling users, updating settings, moving content, granting permissions. Currently shipping admin agents cover the platform (Platform Admin Agent), Drive (Drive Admin Agent), and Broadcasts & Alerts (Broadcasts & Alerts Admin Agent). Every change is reviewable. Every action respects organization-wide access policies.
- 3 live admin agents: Platform, Drive, Broadcasts & Alerts.
- Every change is reviewable: user, business context, timing, and outcome are captured.
- Access checked on every action: each admin agent action runs only when its app is on and the person may use that agent and action.
- Admin controls at every layer: manage access by agent, app, business, or platform.
Standalone Agent Apps
Two marketplace apps are agent-only: they exist as standalone agent surfaces rather than agents inside another app.
Personal AI
Every employee's personal AI assistant. Answers about their own bookmarks, notes, drafts, tasks and inbox, reads their shifts, leave, pay, certifications and chats live from the apps that own them, and — once an admin allows it — acknowledges or decides what is waiting on them, within their own permissions.
Admin AI
The administrator's command center. Answers platform-wide questions, surfaces compliance signals, and (with admin permissions) makes confirmed changes to accounts, roles and app roles in your organization.
What Every Agent Has In Common
Whether it's the Scheduling Agent or a custom plugin you built yourself, every agent follows the same architectural contract.
Customer-Specific Data Boundaries
Every agent works inside the customer's approved data boundaries, with access controlled by role.
Permission-Aware
Agents inherit the calling user's role and access rights. They cannot return what the user cannot see.
Audit-Ready
Administrators can review usage, outcomes, timing, and issues across AI activity.
Multi-Model, Automatic Failover
Provider choice and fallback are handled by the platform, so teams can focus on outcomes instead of AI plumbing.
Don't See The Agent You Need? Build One.
On a private cloud, App Builder turns a natural-language description into a working agent, widget, or custom app and prepares it for governed rollout. Teams can start from a template, refine the build in conversation, and keep the same lifecycle used by MangoApps agents: pilot, measure, improve, retire.
- Three build targets on a private cloud: widget, agent, or full custom app from one prompt.
- Refine mid-build through follow-up messages in the same session.
- Start from templates instead of a blank canvas.
- Controlled rollout with review steps that help prevent accidental changes to live apps.
Customer Success
How Customers Use The Agent Library
Customer Case Studies
Video Case Studies
Webinars
Customer Case Studies
Customer Case Studies
Customer Case Studies
Frequently Asked Questions About The Agent Library
The library count grows release by release — today it stands at 100+ agents: a domain agent for every app (Scheduling, Recruiting, Service Desk, and the rest), plus dedicated read-only help agents and admin agents. Additional agents can be added for each customer through App Builder.
Help agents are read-only: they answer questions about features without touching data. Admin agents take live action: disabling users, updating settings, moving content. The split is a deliberate architectural pattern so read-only agents can never accidentally write. See the architecture page for the full design rationale.
No. Agents follow the calling user's existing role and access rights. If the user cannot see the data in MangoApps, the agent cannot return it either.
Yes. Agents are marketplace apps, and admins toggle them on or off in the Apps Marketplace. Beyond that, every agent action checks that its app is on and that the person asking may use that agent and action.
Through the Agent Development Lifecycle: each agent moves through Opportunity, Design, Performance, Context, Develop, Launch, and Monitor & Improve stages. Real-world signals feed back into earlier stages so agents improve over time, or get retired through the same lifecycle that launched them.
No. Every marketplace app is opt-in. Organizations choose which agents to enable through the Apps Marketplace. We do not turn on new agents automatically without admin control.
Let's Talk
Every team. Every employee. Every workflow. One AI platform — built for the frontline. Since 2008, trusted by 2 million+ users with an NPS of 78.
Why Choose Us?
- Frontline AI: Governed AI for every employee and workflow.
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
