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New Hire Welcome

New Hire Welcome is a sample intranet site that guides employees from pre-start questions through their first week and first 90 days. Clone it to give new hires one clear place to find orientation topics and the right person to ask.

Every employee gets a seat — priced per employee in Communications & Intranet, quoted with this template ready.

Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

Built for: Retail · Professional services · Healthcare organizations · Manufacturing

Overview

New Hire Welcome is a six-page intranet site for employees who need a starting point before joining and during their first weeks. The Welcome to Northstar page introduces the guide and directs readers to first-week prompts, workplace and tool orientation, role-based support, resource topics, and a sample first-90-days journey. Northstar is explicitly fictional, so its wording, examples, and employee spotlights are starting content to replace rather than verified company information.

Use the site when new hires need to find orientation information and understand whom to ask next. Your First Week offers an ordered set of practical prompts, a configured calendar_events section for up to five orientation sessions, and answers to common questions. Tools and Workplace separates tool and shared-material questions from workplace arrangements, with sample videos intended for replacement. People and Support explains possible support responsibilities, while New-Hire Resources helps employees prepare a clear question. Your First 90 Days presents an illustrative progression and points readers to their assigned plan in Onboarding Hub.

This template is not an onboarding task tracker, a universal schedule, or an authoritative source for local policy. The guide itself says that schedules, tools, training, and workplace arrangements vary by role and location. Before rollout, confirm the real task-system route, calendar source, support contacts, media, and local guidance. Avoid publishing fictional contacts or treating sample steps as required tasks; use the organization’s current onboarding plan for assignments and dates.

Standards & compliance context

  • Treat the sample as orientation content, not as a statement of employment terms, assigned duties, or local policy.
  • Confirm role- and location-specific safety, training, workplace, and employee guidance with the responsible internal owner before publishing.
  • Check pages and media against WCAG 2.1 AA accessibility practices, including keyboard navigation, readable headings, link clarity, contrast, and captions or transcripts.
  • Do not include sensitive personal information in welcome-buddy profiles or encourage employees to share unnecessary sensitive details when requesting help.

General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.

What's inside this template

Welcome to Northstar

This fictional welcome page orients new employees and routes them to the guide’s main topics.

  • Welcome to Northstar
    A friendly starting point for new employees preparing to join Northstar Services. This is a fictional sample organization and guide. Use it to get oriented, collect questions, and find the right next source of help.
  • Start with what you need
    This guide brings together practical information about preparing to join, getting oriented, workplace tools, support, and resource topics. It is an information guide, not a checklist or record of completed onboarding tasks. For current schedules or assigned tasks, use the onboarding information provided to you and your own calendar or configured task system. If something is unclear, note the question and ask your manager or onboarding point of contact.
  • Choose a starting point
    Open the page that best matches your question. Your First Week Flexible preparation prompts and answers to common first-week questions. Tools and Workplace Get oriented to work tools and workplace arrangements. People and Support See which role may be able to help with a question. New-Hire Resources Browse useful topics and prepare questions to take to your support person. Your First 90 Days What the first three months look like; tasks and plans live in Onboarding Hub.

Your First Week

  • Make your first week your own
    A practical guide for preparing and getting oriented, whatever your schedule looks like. First-week plans can vary by role, location, and team. Check the joining information you have received and your own calendar for current details; this page does not set dates or track assigned tasks. It is fine to arrive with questions. You do not need to know every tool, process, or team name on day one.
  • A flexible way to get started
    Use the sequence as a guide, not a required schedule. Review the information you already have Look over available joining details and note anything you cannot find, such as where to go or who to ask for. Write down your questions Keep a short list of questions about your role, the day's plan, tools, or workplace arrangements. Get oriented to your setup Confirm what you can access and ask where shared work materials or team guidance are kept. Connect with the right person Ask your manager or onboarding point of contact which person or team owns any unfamiliar topic.
  • Orientation sessions this month
  • Common first-week questions
    What should I bring or have ready? Start with the joining information you received and any items it specifically mentions. If it does not say, ask your manager or onboarding point of contact rather than guessing. What if I cannot access a tool or account? Write down the tool name, what you were trying to do, and any message shown. Ask your manager or onboarding point of contact how to reach the team that handles access. Where can I check the plan for today? Check your own calendar and the joining information shared with you. If the plan is missing or unclear, ask your manager or onboarding point of contact. Is every activity on this page a required task? No. This page offers information and preparation prompts. Use the configured onboarding task system or direct guidance from your organization for tasks assigned to you.
  • Need a more specific answer?
    Tools and Workplace For workplace setup questions. People and Support To work out who can help.

Tools and Workplace

  • Get comfortable with your work setup
    Use these prompts to understand the tools and spaces relevant to your role. Available tools and workplace arrangements depend on role and setup. Treat these examples as orientation prompts, not a list of confirmed Northstar systems or rules.
  • Two parts of getting oriented
    Start with the questions that affect the work you need to do next. Work tools and shared materials Ask which tools are used for your immediate work and where the current team materials live. Can I sign in to the tools I have been asked to use? Where should I look for the current team guide or shared files? Who should I ask if access is missing or a tool behaves unexpectedly? Workplace and day-to-day arrangements Clarify the practical details that apply to your role, location, or work setting. Where should I go or connect for my next scheduled activity? How do I find out how a shared room or workspace is used? Who can explain arrangements that have not been covered in my joining information?
  • Learn the tools you'll use
    A tour of our workplace platform Three minutes on where news, apps and people live. Requesting time off How leave requests and balances work. Your timesheet Recording and checking your hours. Finding company pages How sites like this one are organized.
  • About these videos
    These are sample overviews from MangoApps. Replace them with short walkthroughs recorded by your own team.
  • If something is unclear
    I do not have access to a tool I expected. What should I do? Note the tool, the task you were trying to complete, and what happened. Ask your manager or onboarding point of contact who handles access questions. Where do I get help using a work tool? Ask your manager or onboarding point of contact for the current support route. If you already know the team that owns the tool, include its name and a short description of the issue. How do I clarify an unfamiliar workplace arrangement? Check the information shared for your role or location. If the answer is not there, ask the person coordinating your onboarding which team can confirm it.
  • Find the next useful page
    People and Support Help identifying who owns a question. New-Hire Resources Reusable preparation topics.

People and Support

  • Find the right person to ask
    The best starting point depends on what you are trying to resolve. For an unfamiliar topic, start with your manager or onboarding point of contact and ask who owns it. The role descriptions below are fictional examples of how responsibilities might be divided; they are not a directory of Northstar contacts.
  • Examples of support responsibilities
    Use the responsibility, not a name, to route your question. Work priorities and role context A manager or team lead can help explain the work you are joining, what to focus on next, and which teammate knows a process. Ask which work is most useful to understand first. Check who can explain a team term or handoff. Role context Tools and access A designated tool owner or support team may be the right route for sign-in, permissions, or help using a work system. Ask your onboarding point of contact how to reach the current owner. Name the tool and the task you were attempting. Describe what happened and what you need to do next. Tools General employee questions A people-support or HR contact may be able to direct questions about employee information. Confirm the current contact route with your manager or onboarding point of contact. State the topic you need help understanding. Ask where the current employee guidance is published. Employee guidance
  • Meet your welcome buddies
    Store Associate (example) Jordan Lee Ask me anything about the register, the stockroom or where the coffee is. Retail Payroll Specialist (example) Aisha Bello Your first pay date is the question I hear most — I'm happy to walk you through it. People Operations Site Supervisor (example) Tom Reyes Safety walk on day one, then we'll find you a good lunch spot. Facilities
  • Make it easier to get help
    What should I include when I ask for help? Include what you were trying to do, the tool or process involved, what happened, and what you need to do next. Leave out sensitive information that is not needed to explain the question. I am not sure who owns this topic. Where do I start? Ask your manager or onboarding point of contact: “Who is the best person or team to answer this, and where should I find their current guidance?” What if I already looked for the answer? Mention where you looked and what was missing. That helps the person answering either point you to the right source or explain what to do next.
  • Keep exploring
    Your First Week For flexible preparation prompts. New-Hire Resources For topics to explore or questions to bring to a support person.

New-Hire Resources

  • A starting point for useful questions
    These topics help you find context; they are not a list of required policies, benefits, or assigned tasks. Use the topics below to decide what information would help you feel prepared. The examples are prompts, not links to documents or a claim that a particular resource is available.
  • Browse by topic
    Choose a topic, then ask your manager or onboarding point of contact where to find the current guidance. Role context Clarify your team's purpose, the work you are joining, and unfamiliar role or process terms. First-week prompts Tools and shared materials Find out which tools are relevant to your work and where current team materials are kept. Tools Tools and Workplace Workplace arrangements Gather questions about the place or setup where your work takes place. Workplace Workplace prompts Who can answer my question? Use role-based examples to identify a sensible first person to ask. Questions People and Support
  • Prepare a useful question
    A short note can make a conversation more productive. Name what you want to understand For example: a team term, a tool, your next scheduled activity, or where current guidance is kept. Note what you already checked Mention the joining information or page you reviewed and what remains unclear. Ask who owns the answer If the topic is unfamiliar, ask your manager or onboarding point of contact which person or team can help.
  • When you cannot find an answer
    People and Support Start here to work out who may own the topic. Your First Week Return here for a flexible preparation sequence.

Your First 90 Days

  • Your first 90 days
    A practical overview for new Northstar office and frontline employees. This fictional Northstar example shows a common progression from getting oriented to learning the role and building confidence. Your assigned tasks, schedule, and plan are in Onboarding Hub.
  • Your first 90 days
    An example path — your manager will adjust it to your role. Week 1: Get set up Accounts, safety walk, meet your buddy. You and your manager Month 1: Learn the work Shadow shifts and complete required training. Your buddy Month 2: Take ownership Run tasks on your own with a weekly check-in. You Day 90: Look back A conversation about what went well and what's next. Your manager
  • A general guide to your first three months
    These stages are illustrative, not a fixed schedule or a promise that every role follows the same sequence. Days 1–30: Get oriented Meet your manager and teammates, learn where to find essential information, and begin the training assigned for your role. Check Onboarding Hub for your actual tasks and schedule. Days 31–60: Learn the work Practice core responsibilities with the support and supervision appropriate to your role. Ask your manager which skills or processes to focus on next, and follow the plan in Onboarding Hub. Days 61–90: Build confidence Review what you have learned with your manager, identify any remaining questions, and agree on useful next steps. Your role-specific plan and assigned follow-ups remain in Onboarding Hub.
  • Start with your assigned plan
    Onboarding Hub is where Northstar employees find their individual onboarding tasks and plans. This page is an overview; it does not assign tasks or record progress. Open Onboarding Hub. Review your assigned tasks, plan, and any role-specific onboarding details. Ask your manager about anything unclear or missing from your plan.
  • Your role and location shape the details
    Northstar has office and frontline roles across multiple locations. Training, work schedules, and local requirements can differ by role and location, so this page does not set a universal checklist or timetable. Use your plan in Onboarding Hub for the details assigned to you. If your plan does not match what your manager has told you, ask your manager to clarify which instructions apply and where the current plan is recorded. This page is an illustrative gallery example for a fictional company. Before adapting it, the onboarding content owner should confirm the progression and any role- or location-specific wording. Review it when onboarding plans or training guidance change.

How to use this template

  1. Clone the site and replace the fictional Northstar framing with confirmed organization wording, audience scope, and the correct onboarding content owner.
  2. Review each page and navigation label, then remove or replace sample employee spotlights, videos, and any content that does not match your actual workplace and support model.
  3. Configure the first-week calendar_events block with the intended orientation event source and verify that displayed events are current and appropriate for the audience.
  4. Confirm where employees find their assigned onboarding plan, current schedules, and help routes, then update the page copy to point to those real destinations without implying an unconfigured integration.
  5. Ask representatives of relevant roles and locations to check whether the prompts are clear and whether any local distinctions need authoritative guidance.
  6. Publish the site, tell new hires where to start, and review the pages when onboarding plans, tool support, media, or workplace guidance changes.

Best practices

  • Keep the welcome page focused on the next useful destination and preserve the existing navigation so new hires can find key topics from any page.
  • Mark fictional or illustrative content clearly until it has been replaced with confirmed organizational guidance.
  • Use the calendar_events block only after confirming its event source, and check that the displayed sessions are current.
  • Replace sample video embeds with approved, accessible walkthroughs and provide captions or transcripts for spoken information.
  • Keep individual assignments, dates, and completion records in the actual onboarding task system rather than copying them into this guide.
  • State role and location differences wherever schedules, training, workplace arrangements, or support routes vary.
  • When employees ask for help, encourage them to name the tool or topic, what they tried, and what remains unclear while omitting unnecessary sensitive information.
  • Review the site when ownership, onboarding plans, support routes, or linked media change, and remove stale examples promptly.

What this template typically catches

Issues teams running this template most often surface in practice:

Fictional company wording or sample employee spotlights remain visible after rollout.
A calendar section has no confirmed event source or displays outdated orientation sessions.
Sample video embeds are left in place instead of approved organization walkthroughs.
Employees mistake flexible first-week prompts for required tasks or a fixed schedule.
The guide mentions Onboarding Hub, but the actual task-system destination or access route has not been confirmed.
Role or location differences are omitted, making illustrative timing appear universal.
Employees cannot identify who owns an unfamiliar question because the current support route was never added.
Long explanations or inconsistent labels make the key pages and next actions harder to find.

Common use cases

Retail onboarding coordinator
Use the site to orient store hires to first-week questions, workplace setup, and support responsibilities without turning the example into a store-specific safety or shift checklist. Confirm local instructions and keep assigned tasks in the organization’s onboarding system.
Professional services people team
Give office-based hires a central guide to tools, shared materials, support routes, and the first-three-months overview. Replace sample videos and verify the correct calendar and task-plan destinations before launch.
Healthcare workforce onboarding lead
Use the page structure to help new employees find orientation topics and the right support role, while directing role-specific training, safety, and local requirements to authoritative sources. Do not treat the illustrative journey as a substitute for required training assignments.
Manufacturing site manager
Adapt the workplace and support pages to help new hires identify where to ask about tools, shared materials, and site arrangements. Confirm location-specific guidance with the responsible owner and keep the individual training plan outside this informational guide.

Frequently asked questions

What does the New Hire Welcome template include?

The site includes a welcome landing page and pages for the first week, tools and workplace, people and support, new-hire resources, and the first 90 days. Its sample content helps employees find orientation prompts and identify who may own a question. It is an information guide, not a task checklist or progress record.

Does this template apply to every role and location?

The example is written for a fictional company with office and frontline roles, but it does not define universal schedules or requirements. The sample explicitly notes that training, arrangements, and plans can differ by role and location. Adapt the guidance to confirmed local and role-specific information before publishing.

Who should own and maintain the welcome site?

Assign an onboarding content owner to keep the pages, navigation, and links aligned with current onboarding guidance. Managers or onboarding points of contact are presented as starting routes for employee questions, not as named contacts in the template. Confirm the actual owner and help route in your organization, and review the site when onboarding plans or support responsibilities change.

How often should the pages be reviewed?

The template does not prescribe a review calendar. Review pages whenever onboarding plans, training guidance, workplace arrangements, or tool-support routes change, and set a regular review cadence that matches your organization’s update process. Check the live calendar and embedded media during review so employees are not sent to stale information.

Does the site assign or track onboarding tasks?

No. The first-week page provides flexible preparation prompts, while the 90-day page describes an illustrative progression. The sample directs employees to their own calendar, joining information, or configured Onboarding Hub for actual schedules and assigned tasks. Do not present the guide as a substitute for a task system.

What should we customize before rollout?

Replace fictional Northstar wording with confirmed organization information, verify the intended audience and local scope, and update the route employees should use for assigned plans and support. Review page titles, navigation, calendar configuration, video content, and all links. Remove or replace sample employee spotlights and any media that is not approved for your intranet.

Are the calendar, videos, and Onboarding Hub connected automatically?

The first-week page contains a calendar_events block configured to show up to five items, so confirm its event source in your site setup before relying on it. The tools page contains sample video embeds that should be replaced with approved walkthroughs. References to Onboarding Hub are sample content and do not, by themselves, configure an integration or create a working link.

What accessibility and compliance checks should we make?

Use WCAG 2.1 AA as an accessibility target: check heading structure, keyboard access, contrast, link text, and captions or transcripts for video. The template does not establish legal, HR, safety, or local policy requirements; link employees to the authoritative guidance that applies to their role and location. Have the appropriate internal owners confirm any policy wording before publication.

How is this different from sending a welcome email or an ad-hoc checklist?

The site groups orientation topics into findable pages and offers navigation from a central welcome page to first-week, support, tools, resources, and 90-day guidance. Unlike a static email, the pages can be maintained as shared information, but they do not record task completion. Keep assigned actions and schedules in the organization’s actual task or calendar system.

Go deeper on the topic

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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.