All Articles
251 articles, sorted by most recent
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Agent Workflows — AI Playbooks System Features
How to build, run, and automate AI playbooks — reusable multi-step action sequences that span apps and run on demand or on a schedule.
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Background Tasks & Job Monitoring System Features
How the platform-wide background task tracker works — progress monitoring, cancellation, export downloads, and email notifications for imports, exports, and bulk operations.
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Importing Data (Smart Import) System Features
How to bring data into the platform from CSV files and spreadsheets using Smart Import — setup, column mapping, recurring imports, and historical migrations.
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Workforce Intelligence System Features
The admin hub for MangoScore performance scoring and Recommendation AI shift-allocation weights — configure how employees are evaluated and how the scheduling engine ranks candi...
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Locations, Departments & Org Structure Business Configuration
How to set up locations, define hierarchy levels, manage departments, and assign employees — the admin guide to organisational structure.
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Loop FAQ FAQ
Answers to common setup and operating questions about Loop — for the admins and managers running it.
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Loop App Overview Apps
How Loop measures whether a change you made actually worked — plans, the measurement ledger, owner decisions, who gets in, and the settings an admin controls.
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Integrations — SSO, HRIS, Payroll, SFTP, Webhooks System Features
How the platform connects to external systems — identity providers, HR systems, payroll, file transfers, and outbound event webhooks — and what an admin configures for each.
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Integrations FAQ FAQ
Answers to common setup and operating questions about SSO, HRIS, webhooks, SFTP, and service accounts — for the admin running them.
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Service Accounts & API Credentials Business Configuration
How to create and manage non-human service accounts, issue and rotate API tokens, and enforce IP and device restrictions.
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Compliance Administration Business Configuration
The admin Compliance section — work-hour limits, rest periods, jurisdiction mapping, labor law enforcement, gap analysis, and audit trails.
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Google Workspace Sync Overview Business Configuration
How a Google Workspace identity-provider connection brings your people and your Google groups into OneMango, what you set up first, and how synced groups behave as employee groups.
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Search Across the Platform System Features
How the search box at the top of every page works, what it finds and for whom, how synonyms and search areas shape it, and how admins check what one person would find or be told...
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What Your Employees See System Features
The personal surfaces every employee lands on — dashboard, Notifications and its Waiting on you list, My Stuff hub, profile, bookmarks, drafts, notes, trash, AI Home, and accoun...
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Payroll Prep FAQ FAQ
Answers to common setup and operating questions about Payroll Prep — for the admin running it.
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Microsoft Teams — Notifications, Approvals, Must-Reads and /mango Commands System Features
How to connect OneMango to Microsoft Teams, make the MangoApps Workforce app available to your people, send must-reads to them as Teams messages, and what they can do with the a...
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Security & Sign-On Business Configuration
Password policies, two-factor authentication, single sign-on (SAML, Google, Microsoft, OpenID Connect), session timeouts, account lockout and the authentication log: the admin g...
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AI Operations FAQ FAQ
Answers to common setup and operating questions about AI Operations — pausing agents, approvals, trust levels, limits, and troubleshooting.
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Labor & Employment Law Rules Business Configuration
How the platform tracks wage, overtime, break, scheduling, and minor-work rules per jurisdiction, keeps them current through legal updates, and which of them shift assignment ch...
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Labor Law Rules FAQ FAQ
Answers to common setup and operating questions about Labor & Employment Law Rules — for the admin running it.
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AI Assistants — Claude, ChatGPT, Slackbot and Microsoft 365 Copilot System Features
How people use OneMango from an AI assistant, the one switch an admin turns on in Admin, Security, Connectors, and how access, approvals and revoking work.
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Messaging yourself in Chat How-To
Your own conversation in Chat, titled with your name and "(you)": how to open it, what it is good for, what it leaves out, which company rules still apply, and when another tool...
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Turn a chat message into a task How-To
Someone asks you for something in Chat: make it a task in your My Tasks, with the message's words and who asked, so it doesn't get lost in the conversation.
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Report Agent FAQ FAQ
Answers to common questions about running, sharing, exporting and configuring reports with the Report Agent.
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Background Checks FAQ FAQ
Answers to common setup and operating questions about Background Checks — for the admin running it.
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Background Checks App Overview Apps
How to set up and run background checks on recruiting candidates using Checkr, Sterling, or HireRight — integration setup, ordering, adjudication, and FCRA adverse action workflow.
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Catch up after time away How-To
Back from a day off or a long shift: find what's new in Chat, what mentions you, and the threads you follow, and let Ask AI catch you up on a conversation privately.
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Classifieds FAQ FAQ
Answers to common setup and operating questions about Classifieds — for the admin running it.
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Audit Logs & Activity History Business Configuration
Four audit log surfaces — System, API, Compliance, and Employment Law — that record who changed what, when, and why across the platform.
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MangoApps Console FAQ FAQ
Answers to common setup and operating questions about the MangoApps Console — for the operator running it.
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Field Service Suite FAQ FAQ
Answers to common setup and operating questions about Field Service Suite — for the admin running it.
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Guest Pass FAQ FAQ
Answers to common setup and operating questions about Guest Pass — for the admin running it.
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Guest Pass App Overview Apps
How to set up and run Guest Pass — visitor pre-registration, check-in, digital badges, watchlist screening, and host notifications.
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Live Assist FAQ FAQ
Answers to common setup and operating questions about Live Assist — for the admin running it.
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Live Assist App Overview Apps
How to set up and run Live Assist — real-time remote video calls started from work orders, inspections, incidents, chat rooms, Lone Worker alerts and other records.
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Mango Spend FAQ FAQ
Answers to common setup and operating questions about Mango Spend — for the admin running it.
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Mango Spend App Overview Apps
How Mango Spend handles employee expense reimbursements, company-card receipts, vendor invoices, and pre-approvals — setup, concepts, and admin operations.
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Muscle Memory FAQ FAQ
Answers to common setup and operating questions about Muscle Memory — for the admin running it.
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Muscle Memory App Overview Apps
How Muscle Memory distills operational outcomes into evidence-backed lessons your organization recalls automatically — setup, concepts, and settings.
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OKR Hub App Overview Apps
How to set up and run OKR Hub — objectives, key results, check-ins, scoring, and the Performance Management integration.
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Maintenance, Lockdowns & Suspended Accounts System Features
Why the site shows a maintenance page, a read-only banner or a suspended notice, when it comes back, whether you sign in again, and how super admins run maintenance windows and ...
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Sample Data — Loading and Clearing Business Configuration
How a Super Administrator loads realistic demo data from Admin → Sample Data (all modules, one module, one app, or with the Sample Data Assistant), loads or removes one app's da...
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Answer what's waiting on you without leaving Chat How-To
Approvals waiting on you, and Must-Reads and other things to acknowledge or sign, arrive in Chat's Needs you conversation as cards you can answer there — and how to turn them on...
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Live Boards FAQ FAQ
Answers to common setup and operating questions about Live Boards — for the admin running it.
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Live Boards App Overview Apps
How to set up and run Live Boards — leaderboards, KPI tiles, gauges, and status grids drawn from your data and placed on dashboards, TVs, and Digital Signage.
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Offer Manager FAQ FAQ
Answers to common setup and operating questions about Offer Manager — for the admin running it.
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Offer Manager App Overview Apps
How to set up and run Offer Manager — creating, approving, sending, and tracking offer letters with e-signature and negotiation support.
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On-Call Overview Apps
How to set up and run on-call pools, rotations, incident response, and escalation in your organization.
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Password Manager FAQ FAQ
Answers to common setup and operating questions about Password Manager — for the admin running it.
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Password Manager App Overview Apps
How to set up and run Password Manager — personal vaults, team credentials, categories, security health, breach checks, sharing, and offboarding.