All Articles
251 articles, sorted by most recent
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Personal Agent FAQ FAQ
Answers to common setup and operating questions about Personal Agent — for the admin running it.
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Personal Agent App Overview Apps
How to enable, configure, and monitor Personal Agent — the AI assistant scoped to each user's own bookmarks, drafts, tasks, inbox, and cross-app personal data.
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Account Setup at First Sign-In System Features
What a new person is asked the first time they sign in, how an admin chooses which steps appear in Onboarding Settings, and where to see who has not finished.
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Account Setup at First Sign-In FAQ FAQ
Answers about the first sign-in account setup steps and Onboarding Settings — for the employee walking them, the manager waiting on a new hire, and the admin running them.
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Slack — Notifications, /mango Commands, Must-read Messages and Channel Posts System Features
How to connect OneMango to your Slack workspace, choose which apps send notifications and run /mango commands, send must-reads as direct messages, and roll it out to your people.
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Portals App Overview Apps
Central hub for managing every public-facing portal in your organization — catalog, branding, custom domains, identity recovery, security signals, and analytics.
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Practice Hub App Overview Apps
How to set up and run Practice Hub — AI roleplay scenarios where employees rehearse conversations and presentations, scored against a rubric you define.
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Recorder FAQ FAQ
Answers to common setup and operating questions about Recorder — for the admin running it and for the people recording: why Upload is missing, who can see a recording, public li...
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Recorder App Overview Apps
How free desktop capture and the Recorder cloud library fit together — enabling the app, what happens after an upload, visibility and sharing, public links, hand-offs into other...
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RFP Desk FAQ FAQ
Answers to common setup and operating questions about RFP Desk — scoring, questionnaire imports, the answer library, approvals, and deadline reminders.
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Search FAQ FAQ
Answers to common questions about Search — filters, exact phrases, external sources, saved-search alerts, limits, and what to do when a search does not find what someone expected.
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Search App Overview Apps
How Search works and how to run it — what feeds the results page, the live answers and AI overview above it, synonyms and promoted results, external sources, Search as and Answe...
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Service Desk App Overview Apps
How to set up and run Service Desk — ticketing, knowledge base, SLA tracking, and the ITSM modules (Changes, Problems, CMDB, Access Requests, Grievances).
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Shift Marketplace FAQ FAQ
Answers to common setup and operating questions about Shift Marketplace — for the admin running it.
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Shift Marketplace App Overview Apps
How to set up and run the Shift Marketplace — listing, claiming, trading, and offering shifts between employees with configurable approval workflows.
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Skills & Credentials App Overview Apps
How to set up and run the Skills & Credentials app — the catalog of skills, certifications, and licenses your workforce holds, with expiry tracking, verification, and role-based...
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Time & Attendance FAQ FAQ
Answers to common setup and operating questions about Time & Attendance — for the admin running it.
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Time & Attendance App Overview Apps
How to set up and run Time & Attendance — clock-in/out, verification policies, kiosks, break types, auto clock-out, and the review queue.
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App Launcher & Sign-in Tiles Business Configuration
Give each person one place to open the other apps they use — Workday, ADP, Salesforce, your EHR — with tiles that sign them in through Okta, Microsoft Entra ID or OneLogin. Wher...
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Dashboards & Widgets Business Configuration
How to configure the employee home dashboard — group dashboards, personal layouts, Top of Home, card style, the Widget Gallery, and custom embed, board and quick-add widgets.
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Ask AI App Overview Apps
How to set up and run Ask AI — the platform's conversational assistant that routes questions to specialist agents, executes actions, and answers from your organisation's own kno...
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Meal Compliance FAQ FAQ
Answers to common setup and operating questions about Meal Compliance — for the admin running it.
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On-Call FAQ FAQ
Answers to common setup and operating questions about On-Call — for the admin running it.
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Payroll Prep App Overview Apps
How to set up and run Payroll Prep — generating gross-pay reports from approved timesheets, with overtime and shift-differential breakdowns.
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Payroll Connect FAQ FAQ
Answers to common setup, pay-document and troubleshooting questions about Payroll Connect — for the admin running it and the employees who use it.
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Payroll Connect App Overview Apps
How to connect OneMango to your external payroll provider, sync employees, submit timesheets, and give employees access to their paychecks.
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Ask AI — What It Can Do and How to Govern It System Features
What Ask AI does, how to configure its agents and knowledge sources, and the admin controls for guidelines, moderation, retention, and data requests.
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Mobile — What Employees Get System Features
How mobile access works for employees — native apps, mobile web, auto-redirect, login, app grid, dashboard widgets, branding, and what admins control.
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Procurement FAQ FAQ
Answers to common setup and operating questions about Procurement — for the admin running it.
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Procurement App Overview Apps
How to set up and run Procurement — requisitions, purchase orders, budgets, supply ordering, invoicing, and vendor integrations.
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SCIM Provisioning Overview Business Configuration
How a SCIM connection lets Microsoft Entra ID, Okta or an HR system create people, keep their profiles current, switch their access off and on, and push groups — what you set up...
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Service Desk FAQ FAQ
Answers to common setup and operating questions about Service Desk — for the admin running it, the managers who approve, and the employees who file requests.
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Shifts & Scheduling App Overview Apps
How to set up and run Shifts & Scheduling — creating schedules, assigning shifts, managing teams, and configuring compliance rules.
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Skill Swap FAQ FAQ
Answers to common setup and operating questions about Skill Swap — for the admin running it.
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Skill Swap App Overview Apps
How Skill Swap works, how to set it up, and how to manage the peer-learning marketplace where employees share expertise.
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How skill detection and Team Builder decide System Features
What Skills & Credentials' automatic skill detection and Team Builder read, how they score, what a person confirms, and how an employee challenges a suggestion.
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Supplier Hub FAQ FAQ
Answers to common setup and operating questions about Supplier Hub — for the admin running it.
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Supplier Hub Overview Apps
How to set up and run Supplier Hub — issue RFQs, RFPs, and RFIs to vendors, score quotes, qualify suppliers, and hand awards off to Procurement or Contracts.
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Speak Up FAQ FAQ
Answers about raising a concern through Speak Up, handling one as an adviser, and configuring the channel as an administrator.
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Succession Hub FAQ FAQ
Answers to common setup and operating questions about Succession Hub — for the admin running it.
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Timesheets App Overview Apps
How to set up and run the Timesheets app — approval workflows, auto-approval scoring, deadlines, overtime calculations, and exports.
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Weekly Reports FAQ FAQ
Answers to common questions about Weekly Reports — writing and sharing a report, who reads it, asks and reminders, and the settings an admin controls.
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Weekly Reports App Overview Apps
How Weekly Reports works: setting up team templates, who gets asked and when, who reads each report, and the settings an admin controls.
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Wikis App Overview Apps
How to set up and run the Wikis app — create, organize, and maintain collaborative knowledge documentation with templates, version history, and content governance.
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Workforce Bots FAQ FAQ
Answers to common setup and operating questions about Workforce Bots — for the admin running it.
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Workforce Bots App Overview Apps
How to create, configure, and manage AI bots that answer employee questions from your uploaded documents.
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Workspace FAQ FAQ
Answers to common setup and operating questions about Workspace — roles, projects, planning, import and templates — for the admin running it.
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Workspace App Overview Apps
Set up and run the Workspace app — project message boards, to-do lists, timelines, milestones and risks, check-ins, Hill Charts, external access for people outside the company, ...
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AI Front Office FAQ FAQ
Answers to common setup and operating questions about AI Front Office — for the admin running it.
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Share FAQ FAQ
How Share sends a ticket, course, lesson, page, wiki, post, recognition or other record to a colleague, a chat, a text, or a Teams, Slack, MangoApps Hub or MCP place — and how t...