Employee Experience Glossary

A boomerang employee is a former employee who returns to the company after working elsewhere — typically 18 months to 5 years...

Collaboration is the coordinated work of two or more people toward a shared outcome — arguing, deciding, producing, and...

DEI — diversity, equity, and inclusion — is three distinct disciplines often collapsed into one program. Diversity is who is in...

An employee engagement platform is the integrated system for measuring, shaping, and acting on how connected employees feel...

Employee experience (EX) is the cumulative perception an employee forms across every interaction with their company —...

An employee experience platform (EXP) unifies the moments that matter across an employee's life with the company — from...

Employee journey mapping is a service-design practice applied to the employee experience. It identifies the moments that matter...

Employee lifetime value (ELV) is the adapted-from- marketing concept of quantifying the total economic value an employee...

Employee Net Promoter Score (eNPS) is a single-question engagement metric: "On a scale of 0–10, how likely are you to recommend...

An employee recognition program is a structured practice for acknowledging good work — peer-to-peer, manager-to-report,...

An employee voice program is a coordinated set of channels and practices that let employees share what they see, think,...

Engagement is the observable connection between an employee and their work — how much discretionary effort they're putting...

Feedback is the practice of giving and receiving information about work — what's going well, what isn't, what should change. At...

A feedback loop is the structured cycle of giving feedback, receiving it, internalizing it, adjusting behavior or process, and...

Leadership is the practice of getting a group of people to do their best work toward a shared outcome. It is not the same as...

Psychological safety is the shared belief within a team that members can speak up, ask questions, raise concerns, disagree with...

A pulse survey platform runs short, frequent surveys (usually 3–7 questions, every 2–6 weeks) to catch sentiment shifts that...

Quiet quitting is the practice of doing the job you were hired to do, as described, and nothing beyond that. No staying late,...

Recognition is the practice of naming specific good work so it gets seen, remembered, and repeated. It is separate from...

A stay interview is a structured conversation between a manager or HR business partner and a current employee — typically one...

Employee wellbeing is the practice of actively protecting and improving the physical, mental, and financial health of...