Daily Ticket Triage with KB Auto-Answer
Auto-answer the repetitive tickets, hand the sensitive ones to a human with a head start.
Included with every MangoApps plan.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Healthcare · Retail · Manufacturing · Professional services · Logistics
Common use cases
Deflecting repetitive password and PTO-balance tickets
Morning queue triage
Sensitive-ticket routing with an audit trail
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Daily Ticket Triage with KB Auto-Answer runs on a platform app included with every MangoApps plan — pick a suite and it comes along.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.