Keep intranet content current and trusted

A practical handbook for the people who own, edit, review, and use internal information.

Fictional sample setting: Northstar Services is a 2,400-employee professional services firm. Its content owners use role-based accountability, clear source links, and review triggers to keep intranet information useful.

Colleagues around a whiteboard covered with sticky notes

A worked example: one owner, one source

Northstar’s People Operations content owner is accountable for the New Starter Guide. A People Operations editor handles routine page changes; a relevant subject-matter reviewer checks information that depends on specialist knowledge.

The guide links to the single approved home for the leave procedure instead of copying its steps into a second page. When that procedure changes—or a reader reports a broken route—the owner reviews the guide, records the decision and evidence, and sets its next review point. Employees can use the guide for orientation; the linked authoritative procedure remains the source for its own instructions.