Use the official materials that apply to your location, role, and enrollment status. Before making a decision, check the effective dates, eligibility conditions, coverage details, and any action or deadline stated in those materials.

For pay, confirm the applicable pay period and approved instructions for questions about a payment or deduction. For benefits, use published plan documents for coverage and enrollment terms. Do not treat an example date or an informal summary as a plan document.

If the applicable materials are unavailable or two sources disagree, use the confirmed support route on Who to Ask. Include the topic and, if known, the location or employee group you are asking about. Do not include sensitive personal or banking information in a general inquiry.