Meet the Workplace Support team

This fictional Northstar team helps colleagues find the right workplace support across office and frontline locations. Use the People app for current team details and published ways of working; confirm the example scope before publication.

What this team handles

Illustrative Northstar example; confirm local scope before publishing.

Shared workplace questions

In this example, the team helps route questions about shared workspaces and workplace services.

  • State the location and the workspace or service involved.
  • Include what you need and when it is needed.
  • For urgent safety concerns, follow your location’s established emergency and safety reporting process.

What may belong elsewhere

Some requests need a different team or app. Check current guidance in the People app before sending sensitive or specialist requests.

  • For people-related support, use the People app to find the appropriate team or published route.
  • For company-wide policies, consult Policy Hub.
  • For open roles, use Job Board.

Prepare a useful request

Follow the team’s current published process in the People app. These general tips are not a Northstar service commitment.

  1. 1

    Identify the location

    Name the site, office, or work area affected.

  2. 2

    Describe the need

    Say what is happening, what outcome you need, and when the work is needed.

  3. 3

    Add useful context

    Include relevant details and any steps already taken. Do not include passwords or unnecessary sensitive personal information.

  4. 4

    Use the published route

    Open the People app and follow the team’s current contact or collaboration guidance. If the route is unclear, ask your manager to help identify the appropriate team.

Keep team details current

Use the People app to find the team’s current information and published ways of working.

Before contacting the team, check the People app for current team details and the appropriate route for your question.

The page owner should correct outdated scope or guidance when the team’s responsibilities, audience, or working arrangements change.

Example setup note: confirm the owner and correction route before publication.