Planning rules

Use the live app as the source for current plans

Keep the current schedule, status, ownership, and handoff in Communications Hub and Calendar. Before publishing, make the purpose clear, consider who needs the message, check timing, and choose a channel that fits the audience and the work.

Checks for every planned message

Practical principles for a useful, coordinated plan

Purpose before placement

Be clear about the employee need before selecting a slot or channel.

  • State the information or action employees need.
  • Keep supporting detail proportionate to that purpose.

Audience before reach

Plan for the people who need the message, including differences in role, location, or shift where relevant.

  • Name the intended audience in the brief.
  • Check whether the proposed channel is accessible to that audience.

Check timing in the live plan

Coordinate around current communications activity rather than relying on copied dates or an offline list.

  • Review the current calendar before confirming timing.
  • Coordinate overlaps when they may compete for the same audience’s attention.

Make ownership and change visible

Keep the next action and responsible role clear in the app.

  • Confirm who owns the next handoff in the live record.
  • Use Communications Hub and Calendar to coordinate changes to timing or status.

When plans need attention

Two messages may reach the same audience at once. What should I do?

Check the current plan in Communications Hub and Calendar and coordinate with the listed owners. Consider whether timing or channel can be adjusted to make both messages easier to act on.

A published plan needs to change. Where should the change go?

Use the route in Communications Hub and Calendar to coordinate the change and keep the live status current. Do not treat a copy of the schedule on another page as authoritative.

I am unsure who owns the next step. Who decides?

Check the owner and handoff recorded in Communications Hub and Calendar. If those details are missing or unclear, use the communications team’s established internal help route; this guide does not assign an owner.

Check the live plan before you act

Communications Hub and Calendar holds the current schedule and coordination details.

Verify current timing and status.

Coordinate changes and potential overlaps with the listed owners.

Use this page for principles, not live planning data.