Who is responsible for what
This is a responsibility guide, not a people directory. The areas and roles below are fictional Northstar Services examples. Match your topic to the closest area, then describe the work and impact in your question.
Sample responsibility matrix
Illustrative scopes and example topics; not a live org chart.
| Leadership area | Scope | Example topics |
|---|---|---|
| Service operations | Day-to-day delivery, cross-team handoffs, and service quality | Recurring delays; unclear next owner; workload peaks |
| People and capability | Hiring, onboarding, learning, and development | Repeated skills questions; onboarding gaps; learning needs |
| Customer experience | Customer communications, feedback, and service standards | Repeated customer questions; confusing updates; feedback without follow-up |
| Business planning | Company priorities, tools, systems, and progress discussions | Duplicated entry; tool friction; unclear priority choices |
Use the matrix
Prepare a focused question
Choose the closest responsibility area, name the work affected, and ask for a specific decision or explanation.
- State where the work waits or repeats
- Describe who is affected
Connect a topic to a strategy discussion
Use an evidence question to make the topic concrete before it comes up in a team or town-hall conversation.
- Choose one theme
- Bring one observable example