Confidential support starts with the EAP

For Northstar office and frontline employees

Fictional Northstar example. The Employee Assistance Program (EAP) is a place to ask for support with personal, family, or work-related concerns. To contact the EAP, open the existing Benefits & Enrollment Hub and find the current provider contact and access instructions.

The EAP provider—not MangoApps—handles counseling and related services. Before sharing personal information, ask the provider how confidentiality works, what exceptions may apply, who is eligible, and what services are available under the current plan. Do not assume that an employer can or cannot see particular information without checking the provider's stated terms.

Support the EAP may offer

Illustrative Northstar plan example only; confirm actual services and eligibility on the Benefits & Total Rewards site.

Example

Short-term counseling

The fictional example plan includes access to short-term counseling for concerns such as stress, anxiety, or changes at home or work.

  • Ask the provider about the number or type of sessions included.
  • Confirm whether remote and in-person options are available in your location.
Example

Family, grief, and caregiving concerns

The example includes support for relationship difficulties, bereavement, and caregiving questions.

  • Ask whether eligible family members can contact the service.
  • Check whether referrals or additional services have separate terms or costs.
Example

Referrals and next steps

An EAP may help identify other resources when a concern needs support beyond the services it provides.

  • Ask what happens if ongoing or specialized care is recommended.
  • Confirm any referral, eligibility, and payment details directly with the provider.

How to reach the EAP

The provider's current instructions on the Benefits & Total Rewards site are authoritative.

  1. 1

    Open the Benefits & Total Rewards site

    Find the EAP entry and read the current contact and access instructions. Do not rely on an old saved number or an example from this page.

  2. 2

    Contact the provider directly

    Use the contact method shown in the hub. The provider will explain how to begin and what information is needed.

  3. 3

    Ask what applies to you

    Confirm confidentiality terms and exceptions, eligibility, available services, language options, hours, and any costs or limits before proceeding.

If you need urgent help

Immediate danger

If you or someone else is in immediate danger, call your local emergency services number now or go to the nearest emergency department. Do not wait for an EAP appointment or a response through MangoApps.

Verify crisis resources before publishing

Location-specific crisis resources must be verified before publishing. The U.S. 988 Suicide & Crisis Lifeline is an example for people in the United States; confirm the current number, availability, languages, and suitability for the employee's location before relying on or publishing it.

If you are unsure which resource applies

Employees elsewhere should use a verified crisis service for their location. If you are unsure which resource applies, use local emergency services for immediate danger and check the organization's confirmed location-specific guidance.

Next step

Find the current provider contact and plan terms on the Benefits & Total Rewards site.

Open the Benefits & Total Rewards site

Find EAP contact and access instructions

Ask the provider what applies to you

This page is a guide, not a replacement for the current plan details. Benefits content owner: confirm the responsible role and help route before publishing. Review when the provider, coverage, eligibility, confidentiality terms, or location-specific crisis resources change.