Who leads Northstar

Names, roles and responsibilities, kept in the People app

Leadership profiles are maintained in the People app, so names and roles stay current without editing this page. The profiles below appear once this site is connected to the People app. A site owner connects it after installation.

Who is responsible for what

A sample responsibility guide, not a live org chart. Replace the roles and scopes with your own.

Leadership area What it owns Raise it when you see
Service operations Day-to-day delivery, handoffs between teams and service quality Recurring delays, no clear next owner, workload peaks
People and capability Hiring, onboarding, learning and development Repeated skills questions, onboarding gaps
Customer experience Customer communications, feedback and service standards Confusing updates, feedback with no follow-up
Business planning Company priorities, tools and systems Duplicated entry, tool friction, unclear priorities

Prepare a question for leadership

Start with your manager if you are unsure. For current profiles and contact details, open the People app.

  1. 1

    Pick the closest area

    Choose it in the table above.

  2. 2

    Describe where the work waits or repeats

    For example: 'Handovers at the Harbor workshop skip the receiving role.'

  3. 3

    Say who is affected

    Say how many people are affected.

  4. 4

    Ask for one thing

    A decision, an explanation or a named owner.