Field Service That Runs The Whole Job
One system takes the job from the customer's call to the paid invoice — dispatch the right tech, estimate on site, invoice from the field, and keep every visit on the record.
See Field Service Suite In Action
How a job moves from estimate to scheduling and dispatch, to on-site photo and signature capture, to invoice and payment, plus the optional Pricebook Pro, Fleet Pro, Customer Portal, GPS & Routing, and QuickBooks/Xero accounting sync modules.
What Field Service Suite Helps You Do
Manage Customers
Customer accounts with multi-site tracking — one parent customer, many service locations, each with its own work history, site contact, and access notes.
Run Work Orders
Full work-order lifecycle from intake through dispatch, on-site, completion, and invoicing. Auto-numbering, configurable priority, and work-order insights from Ask AI.
Dispatch From One Board
One dispatch board for unassigned work orders, today's schedule, and each technician's jobs. Ask AI ranks technicians for a job by open workload and experience with that type of work.
Build Estimates
Good/Better/Best estimates with line-item options. The customer picks and approves an option on a proposal link; one click turns the approved estimate into the work order.
Invoice And Record Payments
Invoice completed jobs with line items and taxes, and record every payment — card, ACH, cash, check, or financing. Payments you take in your own Stripe account are recorded automatically; money moves directly to the operator.
Run Service Agreements
Recurring service agreements create a draft invoice for every billing period and, with "Automatically schedule maintenance visits" on, each visit's work order — your team dispatches the visit and sends the invoice.
Built To Replace Three Or Four Point Tools With One App
One Customer Record, Many Sites, One Job History
Field Service Suite supports parent customers with multi-site tracking natively — one customer with ten service locations, each with its own contact, notes, and job history. Quote one, dispatch to the right site, invoice the parent, keep per-site history intact.
- Parent customer + service locations — one record for billing, many for service.
- Per-site history and notes — every job at each address, plus access and service notes for the crew.
- One contact record — billing contact at HQ, site contacts at each location.
- One customer page — sites, work orders, estimates, invoices, and service agreements together.
Estimates That Win The Job, Invoices That Get Paid
Good/Better/Best estimates let technicians present three options on site — the customer approves one on a proposal link, one click turns it into the work order, and the invoice is ready when the job closes. Payments taken in the operator's own Stripe account are recorded against the invoice — money moves directly, no platform float.
- Good/Better/Best — three options on every estimate, customer picks.
- Online approval — the customer picks an option on a proposal link, no paper.
- One-click conversion — the approved option becomes the job's work order, line items and all.
- Stripe payments recorded — payments taken in the business's own Stripe account land on the invoice, money flows direct.
Optional Modules — Turn On What The Business Needs
Pricebook Pro
Structured service catalog with margin analysis. Standardize pricing across the team and see profitability per service before the estimate goes out.
Fleet Pro
Vehicle inventory, maintenance schedules, and assignment tracking. Tied to the technicians who drive them and the jobs the vehicles support.
Customer Portal
Self-service portal for customers — review and approve quotes, see invoices and job history, and send a service request for a new visit.
GPS & Routing
Daily route plans for each technician, with stops ordered by straight-line distance when the sites have coordinates.
Accounting Sync
Send invoices and payments to the accounting system connected under Admin › Integrations (QuickBooks, Xero, Sage, NetSuite and others Merge supports), with a sync history for every record.
Field Service Suite In Practice
A practical scope check: what the app covers, which controls matter, and the workflows teams usually run first.
Core workflow
Manage the full work order lifecycle from creation and dispatch through completion and invoicing.
Controls that matter
Notifications & Integrations includes In-app notifications: assignment, dispatch, status change, completion and In-app notifications: estimate sent, invoice sent, payment received.
Scope and specs
Useful specs: Optional modules: Pricebook Pro, Fleet Pro, Customer Portal, GPS & Routing, Accounting Sync; Stripe payments: recorded from the business's own Stripe account; Accounting sync targets: QuickBooks, Xero, Sage, NetSuite and others Merge supports (Accounting Sync module).
HVAC service calls
Dispatchers create work orders and assign a technician, and the tech captures photos and the customer's signature on site.
Preventive maintenance contracts
Set up recurring agreements that draft each billing period's invoice and, with "Automatically schedule maintenance visits" on, create each visit's work order so no scheduled service visit is missed.
Plumbing estimates and invoicing
Technicians create Good/Better/Best estimates on site, get customer approval, and convert the accepted option into a work order that is invoiced when done.
Alongside The Rest Of MangoApps
→ Asset Pro
Track your company's own equipment and tools in Asset Pro, with the same login and employee directory your technicians already use.
→ Procurement
Buy parts and subcontracted work through Procurement's requests and approvals, on the same platform and login as the jobs they support.
→ Shifts & Scheduling
The technicians you dispatch are the same people on your shift schedule — one employee record and one login, not a second roster to keep in sync.
→ Training
Technicians take their courses in the same app they work jobs from — one employee record for the job and the training.
→ Supplier Hub
Run subcontract bids in Supplier Hub — RFQs, qualification, and vendor scorecards on the same platform your dispatchers already use.
→ Inspections
Run quality and safety inspections in Inspections, from the same mobile app your technicians open for their work orders.
REPLACES POINT TOOLS
One field service platform in place of the FSM-plus-everything-else stack
Most service companies running a dedicated FSM still bolt on separate dispatch, estimating, invoicing, inventory, CRM, and a comms tool for the office. Field Service Suite consolidates that into one workflow — same login, same data.
ServiceTitan
Enterprise FSM for residential and commercial trades
- One technician-seat price covers every module — work orders, dispatch, estimates, invoicing, pricebook, fleet, customer portal — ServiceTitan licenses each
- Technicians use the same mobile app as their schedule, pay stub, and inspections — not a third-party FSM app
- Pricebook, Fleet, Customer Portal, GPS & Routing, and Accounting Sync are optional modules — turn on only what you use, at no extra cost
Jobber
SMB field service management
- Scales past the SMB ceiling — multi-site customers, multi-location dispatch, and enterprise SSO are first-class
- Estimates support Good/Better/Best presentation, and recurring service agreements come out of the box
- Office staff get Workspaces, chat, and training on the same login as the crew's work orders
Housecall Pro
Service business operations for trades
- Customers approve quotes on a proposal link, and a declined or expired quote can be revised into a new one without retyping it
- Fleet Pro tracks the trucks themselves — checkout with odometer and fuel, maintenance schedules, and pre-trip inspections
- Office staff have full Workspaces, comms, and training — Housecall is a field-only tool
FieldEdge
HVAC and trades FSM
- Modern web UI on every device — no separate office desktop client to install and maintain
- Recurring service agreements draft each period's invoice, create visit work orders when "Automatically schedule maintenance visits" is on, and send renewal alerts in one flow
- One identity perimeter — technicians and office users share SSO and MFA
ServiceMax
Enterprise asset-centric field service
- Deploys in weeks via the existing MangoApps platform — not a 6-12 month Salesforce-anchored implementation
- Includes the comms, training, and policy layer crews actually need — ServiceMax requires separate enablement tools
- Asset history, work order history, and inspection results live on one asset record, not three integrated systems
PLATFORM ADVANTAGE
Field Service Suite inherits everything else MangoApps already does
A point FSM has to build, buy, or integrate each of these. Field Service Suite gets them for free because the platform already runs them.
Identity & SSO
Inherits your SAML/OIDC SSO, MFA, and SCIM provisioning. Technicians and dispatchers share one login with HR, payroll, and training.
Mobile app
The same branded mobile app handles work orders, time, pay, and training — no second app to maintain.
Workspaces & chat
Office teams get Workspaces — files, tasks, and chat — on the same login and mobile app as Field Service.
HRIS-synced crews
Technicians are the same employee records that already power Shifts and Training — no separate field-service user list.
Audit history
Changes to work orders, estimates, invoices, and payments are recorded in Field Service Suite's own version history.
Built-in follow-through
Overdue invoices, expiring quotes, contracts nearing their end, and failed vehicle checks each notify the right owner — nothing waits on someone remembering.
INDUSTRY FIT
Built for the trades that run service as a business, not a side hustle
Field Service Suite is the operating layer for service-led organizations whose techs are dispatched from a hub, whose office runs estimates and invoicing, and whose customers expect a portal.
HVAC & Plumbing
Recurring service agreements, multi-stop routing, parts on the truck, and Good/Better/Best estimates — captured on the phone, billed from the office.
Electrical Contractors
Service and install jobs with Good/Better/Best estimates, on-site photos and customer sign-off on the work order, and invoices built from the job.
Property Management
Work requests from the owners and managers you serve arrive through the customer portal, get dispatched to a technician, and are tracked to completion without a separate ticketing tool.
Commercial Cleaning
Recurring visits from service agreements, daily route plans, and proof-of-service photos on every visit, and one customer portal view.
IT & MSP Services
Break-fix work orders, Good/Better/Best quotes for upgrades, and recurring support agreements — one record per job, and an invoice for every job and billing period.
Facilities Services
Multi-site facility teams dispatch internal technicians to every site, keep per-site access notes, and run recurring maintenance from service agreements.
WHY MANGOAPPS WINS
One platform beats a stack of point solutions on every axis
The argument finance, ops, and IT all share — and the one a field-service-only tool structurally cannot answer.
Cheaper than the stack
One technician-seat suite replaces ServiceTitan + a CRM + an HR app + a comms tool + a training LMS — and the bill stops growing per module.
More secure
One identity perimeter and one set of roles and permissions across the whole job lifecycle — no separate FSM tenant for security to certify each year.
Easier to deploy
Already deployed if you have MangoApps. Stand up dispatch, customers, and work orders in weeks — not a 6-month FSM rollout.
Easier to use
Technicians open one app for their schedule, their pay, their training, and the next job. Office staff stay in the same workspace they always use.
Easier to manage
Crews come from the same employee directory as the rest of MangoApps — not a parallel FSM user list that drifts every month.
Easier to extend
Turn on Pricebook Pro, Fleet Pro, Customer Portal, GPS & Routing, or Accounting Sync when the business needs it — one app, no new vendor.
AI is actually better
Field Service AI ranks technicians by open workload and experience with that type of work — and can summarize a customer's history (work orders, estimates, invoices) in one answer governed by the same permission model.
Ask Questions With Field Service AI
Field Service has a paired AI agent that runs the work-order lifecycle in chat — search, dispatch recommendations, work order creation, estimates, invoices.
Field Service AI
Every write is confirmed first and limited to managers and the app's Contributor role — including emailing estimates and invoices to customers.
Customer Success
How Customers Use It
Customer Case Studies
Customer Case Studies
Customer Case Studies
Video Case Studies
Customer Case Studies
Customer Case Studies
Our frontline employees determine whether or not a customer is going to come back to the store. In order to provide a great customer experience, you’ve got to provide a great experience to your team members. If you’re not engaging with them, it’s less likely that they’re going to deliver on this, simply because they haven’t been enabled and supported to do it.
Chelsea Carbahal
VP, Community Impact and Public Affairs
Raley's Supermarkets
Frequently Asked Questions
ServiceTitan and Jobber are strong standalone field-service tools — but they sit outside the broader employee platform. MangoApps Field Service Suite runs inside the same workspace your operators use for HR, training, and ops, with the same login and employee directory as Asset Pro, Procurement, and Shifts.
Field Service Suite records payments; it doesn't take them, and there is no Pay button. The business collects — in person, or with its own Stripe payment link or checkout — and payments taken in its own Stripe account are recorded against the invoice automatically. Money flows directly to the operator's bank, and Field Service Suite never holds funds.
Self-service for customers — review and approve quotes, see invoices and service history, and send a service request that your office schedules. Optional module; turn it on when ready.
Define the agreement (visits per year, scope, billing cadence) and, once it's active, the system drafts the invoice for every billing period and, with "Automatically schedule maintenance visits" on (it starts off), creates each visit's work order on schedule. Your dispatcher picks the technician and your office reviews and sends the invoice.
Yes, through the Accounting Sync module — send invoices and payments to the accounting system connected under Admin › Integrations (QuickBooks, Xero, Sage, NetSuite and others Merge supports), with a sync history for every record. Optional; turn on per business when AP is ready.
Ask the Field Service AI who should take a work order and it ranks your technicians by open workload and experience with that type of work, with the reasoning. The dispatcher makes the call, and the assignment is confirmed before it's made.
The agent runs the work-order lifecycle in chat — search, dispatch recommendations, work order creation, estimates, invoices, and payments. Every write is confirmed first and limited to managers and the app's Contributor role, including emailing estimates and invoices to customers. See the agent page for the full capability list.
Let's Talk
Every team. Every employee. Every workflow. One AI platform — built for the frontline. Since 2008, trusted by 2 million+ users with an NPS of 78.
Why Choose Us?
- Frontline AI: Governed AI for every employee and workflow.
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
$40 per specialist a month · 10 minimum · 14 days free, $0 today. Or book a walkthrough first:
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